When a Complaint Lands: Protecting Yourself and Seeking Support

Free webinar on practical guidance for navigating complaints with confidence.

calendar_month 13 Nov 2025
info 1 hour

Thursday, 13th November 2025, 7pm - 8pm

Join this FREE webinar to gain practical guidance on navigating complaints with confidence. Learn the immediate steps to take, explore the emotional and legal support available, and discover strategies for effective communication with Trusts while maintaining perspective.

The session includes real-life scenarios, professional recovery advice, and a live Q&A with the CBS Surgical Advisory Service Helpline to address common questions and concerns. Don’t miss this opportunity to equip yourself with the knowledge and support you need.  

Learning outcomes include:

  • Immediate steps to take when notified of a complaint
  • Emotional and legal support available
  • Communicating with Trusts and keeping perspective
  • Real-world scenarios and advice on how to recover professionally
  • A Q&A segment with SAS to clarify common myths and fears

Speakers: Mr Peter Sedman, General Surgeon, MB ChB, FRCS (Gen) Edinburgh, FRCS(Gen) England and Mrs Emily Borhan, Surgical Advisory Service Helpline Manager.

Register here